xqayk Return & Exchange Policy

xqayk is a women’s footwear store based in the USA, focusing on stylish and well-made shoes, including sandals, sneakers, flats, heels, loafers, slippers, and comfortable everyday footwear. We care about every customer’s shopping experience and designed this clear, customer-friendly return policy to make post-purchase adjustments simple and stress-free for both online orders and in-store purchases.

1. Valid Return & Exchange Period

We accept return and exchange requests within 30 calendar days from the date you receive your order (for online purchases) or the date of in-store purchase. This 30-day window gives you enough time to inspect the quality, style, size, fit, and comfort of your items to ensure they meet your expectations.

2. Eligibility Requirements (All Items)

To qualify for a return or exchange, items must meet all of the following basic conditions, along with extra category-specific rules to maintain quality and resale standards.

General Condition

Items must be completely unused, unworn, and clean, with no stains, scratches, odors, makeup marks, pet hair, sole wear, or visible signs of use and tear.

Tags & Packaging

All original xqayk brand tags, labels, shoe inserts, authenticity materials, and care instructions must remain fully attached and undamaged. Original packaging (including shoe boxes, protective wrapping, and stuffing materials) must be returned in good condition.

Category-Specific Eligibility Rules

Sandals & Flats

Soles, straps, buckles, stitching, and footbeds must remain in original condition with no scratches, bending, stains, or signs of outdoor wear.

Sneakers & Walking Shoes

Shoes must show no dirt, sole wear, creasing, stretching, discoloration, or damage to laces, insoles, or cushioning materials.

Heels & Dress Shoes

Heels, soles, decorative details, and inner linings must remain fully intact and free from scratches, scuffs, wear, or deformation.

Slippers & Casual Footwear

Items must be unused indoors only, with no visible wear, odor, or damage to soles or fabric materials.

Non-Returnable Items

Final sale items (clearly marked as “Final Sale” on tags or receipts), personalized/customized items, hygiene-sensitive footwear accessories, and items that fail the above condition checks are not eligible for return or exchange.

3. Available Return & Exchange Options

3.1 Full Refund

Approved returns will be refunded to your original payment method (credit/debit card, PayPal, etc.) within 2–4 business days after our team receives and inspects the item.

Refunds cover the full product price only; original shipping costs are non-refundable for change-of-mind returns.

If the return is due to our mistake (wrong item, defective product, or shipping error), we will refund both the product cost and original shipping fees in full.

3.2 Exchange

You may exchange eligible items for a different color, size, or similar style (subject to stock availability).

If the new item is more expensive, you only pay the price difference.

If the new item is cheaper, the remaining balance will be issued as store credit.

We offer free standard delivery for one exchanged item per order for online exchanges.

3.3 Store Credit

You may choose store credit instead of a refund. Store credit is valid for 3 full years from the issue date and can be used for any product in our online store or physical shop with no minimum purchase requirement.

The store credit code will be sent to your registered email within 24 hours after approval.

4. How to Return or Exchange

Online Order Returns

Contact our customer service team at xqayk@outlook.com within the 30-day return period, providing your order number, full item name, and reason for return or exchange.

Our team will reply within 1 business day with a unique Return Authorization (RA) number and detailed return shipping instructions. Returns without an RA number will not be processed.

Pack the item securely with all original tags and packaging, write the RA number clearly on the parcel, and ship it using a tracked delivery service.

Once we receive and inspect the item (within 1–2 business days), we will process your refund, exchange, or store credit and send a confirmation email.

In-Store Returns

You may return or exchange items directly at our physical store during opening hours by bringing the original receipt or order confirmation.

In-store returns are processed immediately with no waiting period for refunds or exchanges.

5. Return Shipping & Fees

Change of Mind

Customers are responsible for return shipping fees. A small $2.80 processing fee will be deducted from the refund total to cover handling costs.

Defective or Incorrect Items

We cover all return shipping costs and will send a prepaid return label to your email. No processing fees will be charged, and we will provide either a free replacement or a full refund based on your preference.

6. Defective or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us within 5 days of receipt and include clear photos of the item and packaging.

We will verify the issue within 24 hours and provide a fast resolution, including:

• Free replacement

• Full refund including shipping costs

• Additional store credit as a goodwill gesture

7. Contact Information

For any questions regarding returns, exchanges, or this policy, please contact us:

Email: xqayk@outlook.com
Phone: +1 844-363-8267
Store Address: 18701 S Figueroa St, Gardena, CA 90248, USA